A conversation about customer service and customer experience – Help.com...
View image | gettyimages.com This interview was originally published on Help.com. Help.com recently had an opportunity to catch up with Adrian Swinscoe. Adrian is a customer […] The post A conversation...
View ArticleText messaging: a customer service channel whose time has come – Interview...
Today’s interview is with John Huehn, founder, President & CEO of In The Chat, a social media sales and customer service company, that is aiming to […] The post Text messaging: a customer service...
View ArticleMillennials and how they engage with insurance companies – Interview with Dr...
Today’s interview is with Dr. Paul Redmond who is a leading expert on generations and the graduate labour market. Dr. Redmond joins me today to talk […] The post Millennials and how they engage with...
View ArticleWhy every business should be hugging their haters – Interview with Jay Baer...
Today’s interview is with Jay Baer, best-selling author, speaker and President of Convince & Convert, a strategy consulting firm that helps companies through the smart intersection […] The post Why...
View ArticleWhy WhatsApp and Facebook Messenger are the future of customer communication
This is a guest post from Pascal van Opzeeland from Userlike You’re likely spending large chunks of your day on messaging apps like WhatsApp or Facebook […] The post Why WhatsApp and Facebook Messenger...
View ArticleCommunities will become a core engine of commerce, innovation, experience,...
Today’s interview is with Rob Tarkoff, President and CEO of Lithium Technologies, a digital customer experience platform company. Their technology both powers some of the world’s […] The post...
View ArticleHow to engage potential customers with your brand
This is a guest post from Jason Grills is a technical writer associated with ProProfs Chat. Brands heavily invest in marketing and customer service. This is […] The post How to engage potential...
View ArticleThe Wendy’s effect: Why 50% of customers buy from brands with strong...
This is a guest post by Danielle Strouther , Marketing Product Expert at Adzooma. A key principle of successful marketing is being able to connect with […] The post The Wendy’s effect: Why 50% of...
View ArticleAs people, we don’t need personalization, we need humanization – Interview...
Today’s interview is with Paul Greenberg, the founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services, including CRM, […] The post As...
View ArticleInstant, Urgent, and Immediate – The experience today’s consumers want
This is a guest post by Sarah Robbins, Vice President, Customer – International at Khoros. Social media has been crucial for marketers amidst the cost of […] The post Instant, Urgent, and Immediate –...
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