Instant, Urgent, and Immediate – The experience today’s consumers want
This is a guest post by Sarah Robbins, Vice President, Customer – International at Khoros. Social media has been crucial for marketers amidst the cost of […] The post Instant, Urgent, and Immediate –...
View ArticleAs people, we don’t need personalization, we need humanization – Interview...
Today’s interview is with Paul Greenberg, the founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services, including CRM, […] The post As...
View ArticleThe Wendy’s effect: Why 50% of customers buy from brands with strong...
This is a guest post by Danielle Strouther , Marketing Product Expert at Adzooma. A key principle of successful marketing is being able to connect with […] The post The Wendy’s effect: Why 50% of...
View ArticleHow to engage potential customers with your brand
This is a guest post from Jason Grills is a technical writer associated with ProProfs Chat. Brands heavily invest in marketing and customer service. This is […] The post How to engage potential...
View ArticleCommunities will become a core engine of commerce, innovation, experience,...
Today’s interview is with Rob Tarkoff, President and CEO of Lithium Technologies, a digital customer experience platform company. Their technology both powers some of the world’s […] The post...
View ArticleWhy WhatsApp and Facebook Messenger are the future of customer communication
This is a guest post from Pascal van Opzeeland from Userlike You’re likely spending large chunks of your day on messaging apps like WhatsApp or Facebook […] The post Why WhatsApp and Facebook Messenger...
View ArticleWhy every business should be hugging their haters – Interview with Jay Baer...
Today’s interview is with Jay Baer, best-selling author, speaker and President of Convince & Convert, a strategy consulting firm that helps companies through the smart intersection […] The post Why...
View ArticleMillennials and how they engage with insurance companies – Interview with Dr...
Today’s interview is with Dr. Paul Redmond who is a leading expert on generations and the graduate labour market. Dr. Redmond joins me today to talk […] The post Millennials and how they engage with...
View ArticleText messaging: a customer service channel whose time has come – Interview...
Today’s interview is with John Huehn, founder, President & CEO of In The Chat, a social media sales and customer service company, that is aiming to […] The post Text messaging: a customer service...
View ArticleA conversation about customer service and customer experience – Help.com...
View image | gettyimages.com This interview was originally published on Help.com. Help.com recently had an opportunity to catch up with Adrian Swinscoe. Adrian is a customer […] The post A conversation...
View ArticleGreat service, great coffee and great people creates loyalty – Interview with...
Today’s interview is with Nick Barlow, who is in charge of Creative and Media for Small Batch Coffee – a Brighton based (and local to me) […] The post Great service, great coffee and great people...
View ArticleAbandon email as a customer service channel at your peril
When it comes to customer service and the channels that businesses use to serve their customers, most of the talk in the marketplace is about self-service, […] The post Abandon email as a customer...
View ArticleHow to engage potential customers with your brand
This is a guest post from Jason Grills is a technical writer associated with ProProfs Chat. Brands heavily invest in marketing and customer service. This is because they represent the beginning and...
View ArticleCommunities will become a core engine of commerce, innovation, experience,...
Today’s interview is with Rob Tarkoff, President and CEO of Lithium Technologies, a digital customer experience platform company. Their technology both powers some of the world’s largest online...
View ArticleReal life lessons on how to build a social business – Interview with Bian Salins
Today’s interview is with Bian Salins, Head of Social at Now TV, BSkyB. I was introduced to Bian by Martin Hill-Wilson who suggested I should talk to Bian as she was one of the few people that really...
View ArticleWhy WhatsApp and Facebook Messenger are the future of customer communication
This is a guest post from Pascal van Opzeeland from Userlike You’re likely spending large chunks of your day on messaging apps like WhatsApp or Facebook Messenger. BusinessInsider reported that...
View ArticleWhy every business should be hugging their haters – Interview with Jay Baer...
Today’s interview is with Jay Baer, best-selling author, speaker and President of Convince & Convert, a strategy consulting firm that helps companies through the smart intersection of technology...
View ArticleMillennials and how they engage with insurance companies – Interview with Dr...
Today’s interview is with Dr. Paul Redmond who is a leading expert on generations and the graduate labour market. Dr. Redmond joins me today to talk about a report that was recently released by...
View ArticleText messaging: a customer service channel whose time has come – Interview...
Today’s interview is with John Huehn, founder, President & CEO of In The Chat, a social media sales and customer service company, that is aiming to make text message and social customer service...
View ArticleA conversation about customer service and customer experience – Help.com...
View image | gettyimages.com This interview was originally published on Help.com. Help.com recently had an opportunity to catch up with Adrian Swinscoe. Adrian is a customer service and customer...
View Article
![ONEW – KAKERA -Unmei no Piece- – EP [iTunes Plus M4A]](http://is1-ssl.mzstatic.com/image/thumb/Music221/v4/d0/fb/86/d0fb86a5-ba60-4bea-41fb-7f54c125f518/VEATP-45908.jpg/296x296bb.webp)
/pic9814888.png)
